Our store is now closed and will reopen on the 4th of January. Engraved orders will resume on the 18th of January.


H3O Refund & Warranty Policy

30 Day Money Back Guarantee

We're so convinced you will love the H3O as much as we do, that we are happy to back it with a 30 day money back guarantee.  If you're not 100% happy when you receive your H3O System, simply return it in the condition you received it and we will offer you a refund - no questions asked!


  • Product must be unused & in the same condition as you received it
  • Products must be returned within 30 days of purchase
  • Guarantee relates to only the cost of the product itself
  • Return postage is at the cost of the customer
  • Guarantee excludes any plumbing call out fees incurred

Refund Process

Your H3O System must be returned in its original condition within 30 days of purchase, including the seperate faucet, filter cartridges and installation kit.  Once your return is received and inspected we will notify you of the approval or rejection of your refund.  If approved, your refund will be processed and a credit will be applied to your credit card or method of payment within 7 business days of approval.

12 Month Product Warranty

The H3O Reverse Osmosis System with Alkaline is covered by a full 12 month product warranty.  The product warranty covers the repair or replacement of your H3O Reverse Osmosis System in the event of a fault or for exceptional reasons as approved by Water3 only (conditions below).

Please note: Warranty excludes filter cartridges due to varying water quality.


  • System must be installed by a registered plumber
  • Excludes filter cartridges due to varying water quality
  • Warranty does not cover use of the system beyond the specifications or recommended use (including, but not limited to installing inline to hot water & installing inline to untreated bore water)
  • System must be serviced in accordance with the recommended service frequencies
  • Excludes the work of the plumber that originally installed the system

For more information contact us on 1300 648 149 or email us at hello@water3.com.au